Terms & Conditions

1. About these terms

This website is operated by CHETAN DAIRY PRIVATE LIMITED (“we”, “us”), Faridabad, Haryana. FSSAI License No.: 10824003000108.

2. Eligibility

You must be at least 18 years old, or be using the site under the supervision of a parent or guardian, to place an order.

3. Products and information

ProGrain Chaap is a frozen, plant-based food product. We try to keep product descriptions, images, prices and nutrition information accurate, but small differences may occur. Product images are for illustration. Please read the pack label for ingredients and allergen information before consuming.

4. Prices

All prices are in Indian Rupees (INR) and are shown on the product page. We may change prices at any time, but the price shown when you place your order is the price you pay. Free shipping applies only to the pincodes listed on our Shipping Policy.

5. Placing an order and payment

• Orders are paid by UPI. You scan the QR code or use the UPI link shown at checkout and pay the exact amount displayed.
• After paying, you tap “I’ve paid” to submit your order. Submitting an order does not confirm it.
• Your order is confirmed only after our team verifies that the payment has been received. We may contact you on the phone number you provided.
• We may cancel an order, and refund any payment received, if the payment cannot be verified, the pincode is not serviceable, the product is unavailable, or the details provided are incomplete or incorrect.

6. Delivery

Delivery is governed by our Shipping Policy. You are responsible for giving a correct and complete address and phone number and for being available to receive the order.

7. Refunds and returns

Refunds and returns are governed by our Refund Policy.

8. Storage and use of the product

ProGrain Chaap must be stored frozen at -18°C or below, as stated on the pack. We are not responsible for spoilage that results from incorrect storage after delivery.

9. Intellectual property

The ProGrain name, logo, images, text and recipes on this website belong to us or our licensors. You may not copy or use them for commercial purposes without our written permission.

10. Acceptable use

You agree not to misuse the website, including submitting false orders, attempting to interfere with its operation, or trying to access areas you are not authorised to use.

11. Limitation of liability

To the fullest extent permitted by law, our liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for delays caused by events beyond our control such as weather, strikes, traffic or courier disruption.

12. Privacy

Our use of your personal information is described in our Privacy Policy.

13. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Faridabad, Haryana.

14. Changes

We may update these terms from time to time. The version on this page at the time you place an order applies to that order.