Privacy Policy

1. Who we are

ProGrain Chaap (prograinchaap.com) is operated by CHETAN DAIRY PRIVATE LIMITED, Shop No 142, Shastri Colony, NIT 2, Faridabad, Haryana, 121001 (“we”, “us”).

2. Information we collect

When you place an order we collect:

• Your name, mobile number, delivery address, city and pincode.
• The pack and quantity you ordered, the order total and your order ID.
• Any message or photo you send us on WhatsApp, such as a payment screenshot or a complaint.

We also receive basic technical data such as your IP address and browser type when you visit the site, which we use for security and to prevent spam.

3. How we use it

• To receive, verify and deliver your order.
• To confirm your payment and contact you about your order.
• To handle refunds, replacements and support requests.
• To prevent fraud, abuse and spam orders.
• To meet legal, tax and accounting requirements.

We do not sell your personal information, and we do not use it to send marketing messages unless you ask for them.

4. Payments

Payments are made by UPI directly from your own UPI app to our bank account. We never see or store your UPI PIN, card details or bank login. We only see the payment details that appear in our bank account, such as the amount, the payment note and the payer’s UPI name or ID.

5. Who we share it with

We share your name, phone number and address only with the people who need them to complete your order, such as our shipping team and delivery partners. We may also disclose information if required by law or by a government authority. Our website is hosted with a third-party hosting provider, and we use WhatsApp and email to communicate with you.

6. How long we keep it

We keep order records for as long as needed to handle your order and complaints, and for the period required by Indian tax and accounting laws. After that they are deleted or anonymised.

7. Cookies

Our website does not use advertising cookies. Your browser may store small files needed for the site to work normally.

8. Security

We take reasonable steps to protect your information, including restricting access to order records. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Your choices

You can ask us to show you the personal information we hold about you, correct it, or delete it (unless we must keep it by law) by contacting us using the details below. We will respond within a reasonable time.

10. Children

Our site is intended for adults. We do not knowingly collect information from children under 18.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. Continuing to use the site after a change means you accept the updated policy.