Refund Policy

1. When you can get a refund or return

Because ProGrain Chaap is a frozen food product, we cannot accept returns for change of mind. We will refund or replace your order if the product you received is:

• Damaged (torn, crushed or broken packaging),
• Wrong (a different product, pack or quantity than you ordered), or
• Spoiled (thawed on arrival, or showing signs of spoilage).

2. How to report a problem

Please report the issue on WhatsApp at +91 78383 25005 within 24 to 48 hours of delivery, and include:

• Your order ID and name.
• Clear photos of the product and the packaging.
• A short description of the problem.

Claims made after 48 hours of delivery, or without photos, may not be accepted. Please do not consume or discard a product you are reporting until we have replied.

3. What we will do

After we review your photos we will offer a refund or a replacement. Our decision is made fairly and as quickly as possible, usually within one business day of receiving your complete report.

4. How refunds are paid

Approved refunds are paid back to the original UPI account the payment was made from. They are credited within 5 to 7 business days of approval. If you have not received your refund after 7 business days, message us on WhatsApp with your order ID.

5. What is not covered

• Change of mind, or not liking the taste.
• Spoilage caused by wrong storage after delivery, such as not freezing the product promptly.
• Products that were not delivered because the address or phone number was wrong or no one was available to receive them.
• Issues reported after 48 hours of delivery.

6. Cancelling an order

If you want to cancel, message us on WhatsApp as early as possible with your order ID. We will do our best to cancel orders that have not been dispatched yet. Orders already dispatched cannot be cancelled.

7. Contact

For any refund or return question, WhatsApp us at +91 78383 25005 or email [email protected].